May 24, 2016
It is considered that many new customers are happy with their Sky services, However old customers who are still using products like the Sky HD Box, Sky router, and Sky broadband sometimes have connectivity issues. Some have ‘On Demand’ problems which are needed to be dealt with urgently. The uninterrupted services for which they are paying for should be maintained to keep Sky on top.
Sky products have gotten great feedbacks prompting subscribers from competitors to switch to Sky. Even Ofcom, the regulator company, says that among all the big providers, Sky’s 38 MB Fibre has the least degradation in terms of speed. Meaning, Sky can commit to the speed they are advertising. In terms of other available deals,
Sky is not imposing any form of restrictions. Connect appears to be the sole exception. For the rest, there is no limit to available downloads. Customers are likewise not limited to a Fair Usage Policy, traffic management and needs no data capping.
Connecting To Sky
Sky’s Connect package is the main option for rural areas. Connect offers speed of only up to 8 MB which is now considered below the minimum and average speed expectations. The slower speed is also subject to frequent traffic instability. Compared with the other Sky Broadband choices, Connect is substantially lower as it is part of the non-LLU areas. What is seen as a positive note for Connect is that its capped package runs to 40 GB. This capped value is considered generous. Although Connect has a data limit, it is still considered better value compared with other competitors.
When it comes to accounts and billing purposes, all Sky subscribers will be provided with viewing and paying options of their monthly bills online. If you have thought of questions with regards to bill charges, speaking directly with a Sky customer service representative can be a fast way to resolve the issue.
Apple And Android Apps
There are Apple and Android apps available for Sky Account Management. Accounts can also be managed from any desktops. Changes in service maybe requested online. It can also be done without the need to speak with a representative. For security purposes, however, some changes will have to be done on the phone with Sky customer service support for completion.
Service problems should be reported promptly within the hours from 8:30 AM and 11:30 PM. Use these numbers to contact Sky at 0843 504 7160 / 0800 151 2747. You can also refer to help.sky.com for solutions to many common problems.
Sky is at the forefront in offering this truly unrestricted service. BT has followed and also TalkTalk. This truly define that Sky has no strings in between the fine print and spring surprises to consumers later on.
However, it has turned out to be more expensive as Sky has to ride on BT’s infrastructure and pay them for using the existing exchanges.